Dixa

Dixa was created to transform traditional customer service into meaningful customer friendships. The platform consolidates customer interactions across various channels, including phone, email, live chat, Facebook Messenger, WhatsApp, and SMS, into a single view, facilitating seamless communication. Dixa employs intelligent routing and workflows powered by data and algorithms to ensure that the right conversations reach the appropriate agents, enriched with insights and sentiment to provide context.

Dixa has been recognized for its innovative approach to customer service, winning the 'Best Customer Experience Solution' at the E-Commerce Germany Awards 2024 and being selected as one of the 'Top 100 Next Unicorns' by VivaTech and GP Bullhound.